Please read these terms carefully before using our services
Last Updated: February 27, 2026
By accessing or using the Made by Marlene website (madebymarlene.com), you agree to comply with and be bound by these Terms of Service. If you do not agree to these terms, please do not use our website or purchase our products.
Made by Marlene offers handcrafted artisan soaps and baked goods. All products are made with care using quality ingredients.
We strive to provide accurate product descriptions, images, and ingredient lists. However, we do not warrant that product descriptions or other content on our website is accurate, complete, reliable, current, or error-free. Colors and appearance may vary slightly from images displayed on your device.
All products are subject to availability. We reserve the right to discontinue any product at any time. In the event a product is unavailable after you place an order, we will notify you and issue a full refund.
All prices are listed in US dollars and are subject to change without notice. We reserve the right to modify prices at any time, but changes will not affect orders already placed.
We accept payment via credit card, debit card, and other payment methods processed through Square. Payment is required at the time of purchase.
Applicable sales tax will be added to your order based on your shipping address. We collect sales tax for shipments to Texas and New York, including applicable local taxes.
We ship within the United States. Shipping costs are calculated based on your order total:
Estimated delivery times are provided at checkout but are not guaranteed. We are not responsible for delays caused by shipping carriers, weather conditions, or other circumstances beyond our control.
All products are shipped FOB shipping point, meaning ownership and risk of loss pass to you upon our delivery to the carrier. We are not responsible for lost, stolen, or damaged packages once they have been delivered to the shipping carrier.
We want you to be completely satisfied with your purchase. If you are not satisfied, please contact us within 30 days of receiving your order.
Due to the handcrafted and perishable nature of our products, we can only accept returns for products that arrive damaged or defective. Please contact us immediately with photos of the damaged product.
Approved refunds will be processed to your original payment method within 5-10 business days. Shipping costs are non-refundable unless the error was on our part.
Our products may contain ingredients that could cause allergic reactions. We provide ingredient lists for all products, but it is your responsibility to review these lists before purchase.
Important: If you have allergies or sensitive skin, please carefully review product ingredients before purchasing. We are not responsible for allergic reactions or skin irritation resulting from use of our products.
Our baked goods may contain common allergens including dairy, eggs, nuts, wheat, and soy. Products are made in a facility that handles these allergens.
All content on the Made by Marlene website, including text, graphics, logos, images, and product descriptions, is the property of Made by Marlene and is protected by copyright and trademark laws.
You may not reproduce, distribute, modify, or create derivative works from any content on our website without our express written permission.
You agree not to use our website for any unlawful purpose or in any way that could damage, disable, or impair our services. Prohibited activities include:
Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy. By using our website, you consent to our collection and use of your information as described in our Privacy Policy.
Our website and products are provided "as is" without warranties of any kind, either express or implied. We do not warrant that our website will be uninterrupted, error-free, or free of viruses or other harmful components.
To the fullest extent permitted by law, we disclaim all warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
To the fullest extent permitted by law, Made by Marlene shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses.
Our total liability to you for any claim arising from your use of our website or products shall not exceed the amount you paid for the product giving rise to the claim.
You agree to indemnify, defend, and hold harmless Made by Marlene, its owners, employees, and agents from any claims, liabilities, damages, losses, and expenses arising from your use of our website, violation of these terms, or infringement of any rights of another party.
These Terms of Service shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law provisions. Any legal action or proceeding arising under these terms shall be brought exclusively in the courts located in Texas.
We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website after changes are posted constitutes your acceptance of the modified terms.
We encourage you to review these terms periodically to stay informed of any updates.
If any provision of these Terms of Service is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
If you have any questions about these Terms of Service, please contact us: