Privacy Policy

1. Information We Collect

We collect information that you provide directly to us when you use our website, make a purchase, or communicate with us.

Personal Information

When you make a purchase or create an account, we may collect:

• Contact Information: Name, email address, phone number
• Billing Information: Billing address
• Shipping Information: Shipping address, delivery instructions
• Payment Information: Payment card details (processed securely through Square)
• Account Information: Username, password, order history

Automatically Collected Information

When you visit our website, we may automatically collect:

• Device Information: IP address, browser type, operating system
• Usage Information: Pages visited, time spent on pages, links clicked
• Location Information: General geographic location based on IP address
• Cookies and Similar Technologies: Information stored in cookies and similar tracking technologies

Information from Third Parties

We may receive information about you from third-party services such as:

• Payment processors (Square)
• Shipping carriers
• Analytics providers

2. How We Use Your Information

We use the information we collect for various purposes, including:

Order Processing and Fulfillment

• Process and fulfill your orders
• Send order confirmations and shipping notifications
• Handle returns and exchanges (within our policy guidelines)
• Process payments securely

Communication

• Respond to your inquiries and customer service requests
• Send you updates about your orders
• Provide information about products and promotions (with your consent)
• Send administrative information and policy updates

Website Improvement

• Analyze website usage and improve user experience
• Develop new products and services
• Troubleshoot technical issues
• Enhance website security

Legal Compliance

• Comply with applicable laws and regulations
• Enforce our Terms of Service
• Protect our rights and property
• Prevent fraud and unauthorized transactions

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We share information with third-party service providers who perform services on our behalf:

• Payment Processing: Square processes all payment transactions securely
• Shipping and Delivery: Shipping carriers receive necessary information to deliver your orders
• Email Services: Email service providers help us send transactional and marketing emails
• Web Hosting: Our website hosting provider stores website data

Legal Requirements

We may disclose your information if required to do so by law or in response to:

• Valid legal processes (subpoenas, court orders)
• Government requests
• Legal claims or disputes
• Protecting our rights, property, or safety

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website.

What Are Cookies?

Cookies are small data files stored on your device that help us remember your preferences and understand how you use our website.

Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly (e.g., shopping cart, session management)
• Analytics Cookies: Help us understand how visitors use our website
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Track your browsing habits to provide relevant advertisements

Managing Cookies

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website, such as the shopping cart.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Security Measures

• Encryption: We use SSL/TLS encryption to protect data in transit
• Secure Payment Processing: All payment information is processed securely through Square's PCI-compliant system
• Access Controls: Limited access to personal information on a need-to-know basis
• Regular Security Updates: We keep our systems updated with the latest security patches

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

Access and Portability

You have the right to request access to the personal information we hold about you and receive a copy in a portable format.

Correction

You can request that we correct any inaccurate or incomplete personal information.

Deletion

You may request deletion of your personal information, subject to certain legal obligations and legitimate business purposes.

Opt-Out

You can opt out of receiving marketing communications by:

• Clicking the "unsubscribe" link in marketing emails
• Contacting us directly at marlene@madebymarlene.com

Note: Even if you opt out of marketing communications, we will still send transactional emails related to your orders.

Do Not Track

Some browsers have "Do Not Track" features. Currently, we do not respond to Do Not Track signals, but we will continue to monitor developments in this area.

7. Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will delete that information promptly.

If you believe we have collected information from a child under 13, please contact us immediately.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention Periods

• Order Information: Retained for tax and accounting purposes (typically 7 years)
• Account Information: Retained until you request deletion or close your account
• Marketing Communications: Retained until you unsubscribe
• Analytics Data: Typically retained for 2 years

10. International Users

Our website is operated in the United States. If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country.

11. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information (with certain exceptions)
• Right to opt-out of the sale of personal information (Note: We do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

To exercise these rights, please contact us at marlene@madebymarlene.com.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending an email notification (if you have provided your email address)

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: