Important information about returns and shipping
Last Updated: February 27, 2026
All sales at Made by Marlene online store (madebymarlene.com) are final and no refunds or returns shall be offered.
Due to the handcrafted and artisan nature of our products, we maintain a final sale policy. Each item is carefully crafted with care and attention to detail. Our soaps are made with natural ingredients, and our baked goods are freshly prepared to order.
We take great pride in the quality of our products and ensure that every item meets our high standards before shipping. We carefully package each order to ensure it arrives in excellent condition.
While all sales are final, we stand behind the quality of our products. If your order arrives damaged during shipping or you receive a defective item, please contact us immediately:
We will review your case on an individual basis and work with you to find an appropriate solution, which may include a replacement or store credit at our discretion.
Since all sales are final, we encourage you to:
Orders typically arrive within 5-7 business days after your order is processed and shipped.
Please note: Business days do not include weekends or holidays. Delivery times may vary during peak seasons or due to circumstances beyond our control.
Orders are typically processed within 1-2 business days. You will receive a confirmation email when your order has been placed and another email with tracking information once your order has shipped.
We currently ship to addresses within the United States only. We do not ship to P.O. boxes or international addresses at this time.
Once your order ships, you will receive a tracking number via email. You can use this tracking number to monitor your package's progress and estimated delivery date.
We partner with reliable shipping carriers to ensure your products arrive safely. The specific carrier may vary based on your location and order details.
While we strive to meet our estimated delivery times, please be aware that:
We appreciate your patience and understanding. If your order is significantly delayed, please contact us and we'll help track your package.
Once a package is marked as delivered by the carrier, we cannot be held responsible for lost or stolen packages. We recommend:
Please ensure your shipping address is accurate and complete. We are not responsible for orders shipped to incorrect addresses provided by the customer. Address changes may not be possible once an order has been processed.
If you have any questions about our return and shipping policies, please don't hesitate to contact us:
Email: marlene@madebymarlene.com
We're here to help and typically respond within 1-2 business days.